Terms of Service

1. What Loost is

Loost (“we”, “us”, “our”) is a software service that provides QR-based checkout infrastructure for clothing popup events. Brands connect their existing Shopify or WooCommerce store to Loost, and we generate QR codes that allow end customers to check out on their phone when a product or size is out of stock at the physical event.

Loost is a software service provider, not a merchant, retailer, or payment processor. We do not sell products, hold inventory, process payments, or fulfil orders. Orders placed through Loost are created in the brand's connected store and fulfilled by the brand.

2. Accounts

To use Loost as a brand, you must create an account with a valid email address and password. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

You must provide accurate information when creating your account. If we believe an account has been created with false information or is being used in bad faith, we may suspend or terminate it.

3. Brand responsibilities

As a brand using Loost, you are responsible for:

• The products you sell, including their descriptions, availability, pricing, and quality.
• Fulfilling orders placed through Loost checkouts, including shipping, delivery, and handling.
• Returns, exchanges, and refunds, in accordance with your own store policies and applicable consumer protection laws.
• Collecting and remitting applicable taxes (sales tax, VAT, etc.) on orders placed through Loost.
• Ensuring that your use of Loost complies with all applicable laws and your agreements with your e-commerce platform and payment provider.

Loost does not verify or endorse the products sold by brands using the service.

4. End customers

End customers who scan a QR code and complete a checkout are placing an order with the brand, not with Loost. The brand's own terms of sale, return policy, and privacy practices apply to that transaction.

Loost facilitates the checkout process but is not a party to the sale between the brand and the end customer.

5. Pricing and payment

Loost operates on a revenue-share model. We charge a percentage of the revenue recovered through Loost checkouts. Some plans may include a per-event base fee. Specific pricing is displayed on our website and may be updated from time to time.

We may offer free tiers, trials, or promotional pricing at our discretion. Free tiers or trials may have limitations on the number of events, features, or other aspects of the service.

Fees are calculated based on completed, non-refunded orders placed through Loost checkouts. We will invoice you or collect fees through your connected payment method. If payment fails, we may suspend access to the service until the balance is resolved.

6. Acceptable use

You agree not to:

• Use Loost for any unlawful purpose or to sell prohibited goods.
• Interfere with, disrupt, or attempt to gain unauthorized access to the service or its infrastructure.
• Use the service to send spam or unsolicited communications.
• Scrape, crawl, or extract data from the service beyond normal use.
• Resell or redistribute the service without our written permission.

7. Service availability

We aim to keep Loost available and reliable, but we do not guarantee uninterrupted or error-free operation. The service may be temporarily unavailable due to maintenance, updates, or factors outside our control.

We are not liable for any lost sales, revenue, or business opportunities resulting from service downtime or technical issues.

8. Intellectual property

The Loost service, including its design, code, and branding, is owned by us. You may not copy, modify, or reverse-engineer any part of the service.

You retain ownership of your brand content (logos, product images, descriptions) that you upload or connect through the service. By using Loost, you grant us a limited licence to display your brand content as needed to provide the service (e.g. on QR checkout pages).

9. Limitation of liability

To the maximum extent permitted by applicable law, Loost and its team shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from your use of or inability to use the service.

Our total liability for any claim arising from or related to the service is limited to the fees you have paid to Loost in the twelve (12) months preceding the claim.

The service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Termination

You may close your account at any time by contacting us. We may suspend or terminate your account if you violate these terms, fail to pay outstanding fees, or if we reasonably believe your use of the service poses a risk to us or other users.

Upon termination, your access to the service will end. We will not delete your data immediately in case you want to export it; after 30 days, we may delete your account data unless we are required to retain it for legal purposes.

Any outstanding fees remain payable after termination.

11. Changes to these terms

We may update these Terms of Service from time to time. If we make significant changes, we will notify you by email or through the service at least 14 days before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

12. Governing law

These terms are governed by the laws of the jurisdiction in which Loost is incorporated. Any disputes arising from these terms or your use of the service will be resolved in the courts of that jurisdiction, unless otherwise required by applicable consumer protection law.

13. Contact

For questions about these terms, contact us at hello@lorey.io.